FAQs

Home/Frequently Asked Questions/Shipping & Handling
Shipping & Handling2017-09-06T13:08:49-07:00

Questions about…

MOM Canada Green Icon Shipping FAQ - Canada Mail Order Marijuana

Shipping & Handling

Shipping & Handling

The Tracking Number You Provided Doesn’t Work?2022-05-04T16:15:17-07:00

We email you the tracking number before the package is scanned by Canada Post. The correct tracking number should show up within 6-24 hours.

There can be unexpected delays with shipping out products. We have no control over parcels once they are in the hands of third parties, such as Canada Post. Tracking numbers can sometimes take up to 36 hours to appear and there can be delays in updating the information, so please be patient.

Canada Post Says Successfully Delivered but I Haven’t Received My Package?2022-05-05T11:38:07-07:00
If this is the case, it is likely due to one of the following scenarios:
  1. The postal worker delivered to the wrong mailbox due to an incorrect address or human error.
  2. The postal worker will scan all of their packages to say they were “successfully delivered” and then spends the next 1-2 days delivering them. If you do not receive your package two days after the expected delivery date, please contact us at [email protected].

If you have any questions, please contact us directly through email or live chat support. You don’t have to contact Canada Post.

We are not liable for any lost or stolen packages. We do not offer refunds or replacements for lost, stolen, or missing packages that Canada Post says have been successfully delivered. This is non-negotiable and applies to all Canadian provinces and territories. By using Mail Order Marijuana’s (www.mailorder-marijuana.org) services, you agree to order at your own risk.

What Happens if I Don’t Get My Package?2022-05-05T11:32:38-07:00

If you don’t get your package two days after the expected delivery date, contact us at [email protected]. You do not have to contact Canada Post.

We are not liable for any lost or stolen packages. We do not offer refunds or replacements for lost, stolen, or missing packages that Canada Post says have been successfully delivered. This is non-negotiable and applies to all Canadian provinces and territories. By using Mail Order Marijuana’s (www.mailorder-marijuana.org) services, you agree to order at your own risk.

Not found